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Noticeboard

NOTICE BOARD 

FLU CLINIC SATURDAY MORNING

 3rd NOVEMBER 2018

PLEASE TELEPHONE RECEPTION ON 02392 553161 TO BOOK AN APPOINTMENT

 

Latest News

Working with Lee Medical Centre

Please see patient information notice Newsletter

Online Access

Please see GP online services.aspx for more information on how to register for online access and the benefits it can offer you.

Friends & Family Test

We value your feedback - take The Friends & Family Test

Armed Forces Veterans & Families of Serving Members

Under the Armed Forces Covenant the practice needs to know if you have ever served in the Armed Forces or the Merchant Navy or if you are currently living with someone who is a serving member.

Please let reception know so that the information can be recorded on your medical record.

Navigating you to the best possible care

Around 140 GP staff – including ones from our practice - are at the heart of a new scheme to support you, our patients, to access the most appropriate health or social service for your needs.

Former receptionists at GP practices have undertaken a ten-hour training programme to become ‘care navigators’ – with ongoing training planned.

The initiative involves the care navigators directing patients to the right health professional and is already freeing up GPs and other healthcare professionals to spend more time with the patients who most need their help, advice and support.

Care navigators are not replacements for GPs – or practice nurses, pharmacists, or any other healthcare professional working in primary care. If a patient really needs to see a GP, then they will be able to.

Care navigation simply means helping people to get to the best person and place to receive timely care.

How it works When you contact the practice, the care navigator will ask you for a brief outline of the problem so they can identify your need, working to an approved checklist. The care navigator will refer to information about services or clinical experts in the practice, other NHS providers and the wider care and support section and, where appropriate, they will direct you to those services – to ensure the patient gets the right care, in the right place, at the right time.

 

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
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